The Sellwire Blog

Recent Downtime

First of all we have to say a big thank you to you all for your patience and understanding as we have dealt with our server issues over the last couple of days. On Tuesday last week (5th Nov 2013) our server were compromised, apparently by spammers in South America. They most likely got in due to some outdated software on our servers. Thankfully it doesn’t appear that any data was compromised so all of your passwords and personal information are still secure. We don’t store any financial data on our servers (all of our billing is handled by Spreedly) so any financial data is also completely safe.

Once we realised that our servers had been compromised we immediately started a migration of all of our (Dev7studios) sites to new servers. This took much longer than anticipated due to quite a large amount of data, which is the main reason for the length of the downtime. Thankfully however this won’t be an issue in the future as we have migrated all of our important file data over to Amazon S3. This means that the files you upload to our websites are securely stored and served from Amazon’s own network and not our servers, adding an extra layer of security and speed to our file storage. It also means if our servers are ever compromised in the future, we won’t need to migrate all of these files again.

So as of this morning we are back up and running, and as an added bonus we are now on a much faster setup. Again we appreciate your patience and understanding as we have worked through this issue and we apologise for any inconvenience it may have caused. We ask that you keep an eye out for any bugs or issues that might appear after the migration and let us know if you find anything.

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